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Our
Policy
We accept checks, money order, and credit cards via PayPal,
Google Check out. Please contact us if you prefer to pay offline. We
can also email you an invoice via our merchant service secured site for
payment. All services provides secured transaction. By using online payment services, we will not have access to your credit card
information. However, if you choose to pay by checks or money order, we
will be very happy to send you an invoice with the total and you are
welcome to mail in the payment.
If you are unsatisfied with your
purchase, you must return the item(s) for refund or exchange within seven days
of receipt.
Custom orders are
non refundable. We will send progress of your item(s)
and update you with the status on request or as it becomes available.
Effective immediately, we can no longer accept credit card
payments for custom order transactions above $1,000 due to many
fraudulent transactions over the years. Please kindly understand that we are an import
company of "hand crafted" items. This means that sometimes, there
are delays involved in your custom order due to the length of transit
period or the hold up period with U.S. Custom. Please know, that
our custom broker and shipping agent do their best work to get the
shipment to us on time. There are occasions, while not often, that
the artists take longer than anticipated due to the natural causes.
Some of our products also involve "aging process".
These things cannot be rushed. If you are someone who is looking
for a rush job or a quick fix, we cannot help you. Please
look elsewhere for service. We want to provide our clients with
finest work of art possible and we truly appreciate your patience.
We ship our items
Priority Mail insured via US postal service or ground service insured
depending on the item. For "made to order" items, shipment can be made
directly to you from Thailand. Shipping charges via online checkout
(PayPal and Google) are for shipments within the USA only.
If you are located outside the USA, please kindly contact us for
appropriate shipping charges or we will send you an invoice for
additional shipping charges for best shipping method.
Please note that we do
not release any of our client’s information to any third party. Clients'
shipping and contact information are for internal use only.
If you would like more
specific information on our policy, please feel free to contact us at
info@nongnit.com
We
truly appreciate your interests.
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